PlayIt4ward-Furman University

Where can you collect feedback from customers?

Please tell us about where you collect feedback from your customers

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The feedback form should be simple and straightforward, so that the user can fill it out quickly. For example, when I subscribed to all you can read books I was pleasantly surprised that in order to leave a review you only need to make two clicks on the site. There is no need to be afraid of negative feedback.On your site you can publish comments with pre-moderation - this will give you the opportunity to think through your response and publish a critical comment already with it.

In negative feedback, you can demonstrate your customer focus - offer a dissatisfied customer different options for solving his problem.

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