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ShoreTel Engineers are an integral part of any telecommunication entity. They are involved in cloud strategy for Private Automatic Branch Exchanges (PABX) as well as network hardware and software, and they perform IP-based installations. They also provide unified communications as a service  solutions for organisations.

Mitel focuses on voice over IP (VOIP) solutions as their core business. Initially, ShoreTel Engineers were involved in the production of TDM PBX systems and the worldwide application of the voice over IP protocol.

Mitel’s most popular technology is called the Mitel VOIP 3300 series of controllers, which was initially introduced in the international market back in 2001.

ShoreTel Engineers, especially those involved with Mitel 3300 or 5000 series equipment, work on commercial applications relating to Voice over IP (VOIP), hosted PBX and UCaaS products, and they build, deploy and scale enterprise-wide communication systems.

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