Workstation PC Technicians provide technical support for staff within an organization on any of the operating systems. They guide employees who provide technical support. Technicians also extend general technical assistance for a wide range of supported applications. They provide service to clients. Technicians also provide support on assigned projects.
Workstation PC Technicians should support a robust network for popular operating systems, such as Windows, macOS or Linux. They should be proficient in working with servers and PCs/laptops.
Technicians further must accept delivery of equipment and transport it to wherever it is required within the organization, including to other facilities. They must update the organization’s asset management system to account for transactions, and they must also monitor day-to-day activities, install equipment, communicate with customers relating to the provisioning of equipment, and they must replace components when necessary.
Technicians will have to troubleshoot computer peripherals and network usage, and they must install and maintain PC hardware and software, undertake data recovery and system backups, and independently fix network communication issues.